Careers at Delamar Hotels

The Greenwich Hospitality Group offer a variety of limitless opportunities throughout our ever expanding hotel portfolio. Within the past ten years, GHG has opened eight properties in Connecticut, Vermont and Texas with two more in development. Each team member has a special role, which contributes to the overall success and development of our boutique hotel brands. Our goal is to create and promote a diverse culture, which cultivates the careers of hospitality professionals. We strive to find hospitality driven individuals who exude a passion for service from the moment a guest makes a reservation to the moment they walk out the door.

Please view our employment opportunities below; you are also welcome to submit a resume to careers@thedelamar.com .

AVAILABLE POSITIONS

Reservation Agent – DELAMAR Greenwich Harbor

DELAMAR Greenwich Harbor is seeking a Reservations Agent to join their team. The Reservation Agent is responsible for answering multiple phone lines and entering all hotel reservations in a timely and accurate manner.

ESSENTIAL RESPONSIBILITIES:

  1. Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Should be available to answer the phone within 3 rings utilizing the appropriate protocol in handling the guest inquiries.
  2. Responsible for keeping accurate records of all paper transactions and will be responsible for handling email and fax communications within the department in a timely and professional manner.
  3. Responsible for handling all reservations from website and GDS and transferring them into the OPERA PMS.
  4. Responsible for making sure all reservations and guest details are updated, and requests are communicated to other concerned departments prior to the guests’ arrival.
  5. Must be willing to help the front office team when required.
  6. Responsible for booking all Spa appointments and coordinating with Spa employees.

REQUIREMENTS:

Must have experience working in a hotel setting.

OPERA PMS system experience preferred.

Flexible schedule- includes weekends and holidays.

Must have a great phone voice and strong customer service skills.

Job Type: Full-time. Benefits included.

Submit a resume to careers@thedelamar.com .

Bell Person / Shuttle Driver  – DELAMAR West Hartford

DELAMAR-New Luxury Hotel located in West Hartford, CT is looking for a full time Bell person/Shuttle Driver.

Job description:
Welcome and escort arriving and departing guests in a friendly, courteous manner to and from their room accommodations.
Parking & retrieving guest vehicles, as well as providing general information regarding the hotel and local attractions.
Maintain an even flow of guest luggage and belongings to and from guest rooms and providing storage of the luggage in a prompt and safe manner.
Provide personal & professional service to guests for their business and concierge needs.

Qualifications:
-Candidate must have a flexible schedule with the ability to work weekends and holidays.
-Must have valid driver’s license
-Be able to lift 50lbs or more
-Must be well spoken and have great interpersonal skills
Job Type: Full-time

Submit a resume to careers@thedelamar.com .

Front Desk Agent  – DELAMAR West Hartford

New luxury hotel in West Hartford, CT is looking for a Front Desk Agent who is responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Accountable for processing check-ins and check-outs
2. Creates reservations and process special requests.
3. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
4. Works as a team player in meeting guests needs
5. Provides gracious and efficient telephone services
6. Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information
7. Completes all items on checklist
8. Communicates services and amenities of hotel to guests
9. Prepares room keys for incoming guests
10. Accepts and provides wake up calls for guests
11. Collaborates effectively with other service departments to effectively manage guest
services
12. Listens, apologizes with empathy, finds a solution and follows through when
resolving guest problems
13. Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS
– Strong customer service and organizational skills.
– Team player
– Must be fluent in English and have a good phone voice
– Willing to go the extra step to ensure guest satisfaction
– Excellent computer skills.
– Knowledge of Opera strongly preferred.
– Previous hospitality experience required

EDUCATION REQUIREMENTSCollege Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS: 1+ year prior guest service experience required. Excellent
verbal communication skills needed. Ability to perform job duties in a fast pacedenvironment. Candidate will be required to work some mornings, evenings, and
weekends as well as holidays. Schedule flexibility is essential.

Submit a resume to careers@thedelamar.com .

Regional Spa Director

Greenwich Hospitality is seeking an experienced Regional Spa Director to oversee operations for hotel spas. The purpose of this position is to oversee multiple luxury hotel spa operations in the region. Reports to the Regional Director of Operations & Owner.

RESPONSIBILITIES:

  • Monthly meeting and training with staff on product line.
  • Overseeing spa operations and ensuring clients are pleased with service.
  • Develop and promote programs and services for the spas.
  • Oversee all inventory and ordering of service and retail products.
  • Develop relationships and drive in business to spas.
  • Direct and manage service standards which are consistent with the standards of the Company.
  • Respond to and resolve guest and/or employee complaints in a timely manner.
  • Mentor and develop staff in regards to leadership, consistency, training, and overall policies.
  • Develop programs and events for the spa.
  • Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control as well as evaluating staffing levels
  • Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence in which all team members strive for maximum performance levels.
  • Ensure teams adheres to daily inspections using cleaning checklists to ensure cleanliness.

QUALIFICATIONS:

  • 5+ years of Spa Management experience in luxury environment.
  • Available to work all shifts, including nights, weekends, and holidays.

Submit a resume to careers@thedelamar.com .

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